REFUND & RETURN POLICY
Introduction
At VICTORY SPORTS TRADING SDN. BHD., we are committed to providing quality sports gear, fitness accessories, exercise equipment, and outdoor recreational products that meet customer expectations. We understand that situations may arise where a return, exchange, or refund is necessary, and we have established this policy to provide clear guidelines for both customers and our business.
Return Eligibility
Customers may request a return within seven (7) calendar days from the date of delivery.
To qualify for a return, products must:
- Be unused
- Be in original condition
- Include original packaging
- Include all accessories and manuals
- Include proof of purchase
- Not show signs of wear, damage, modification, or misuse
Products returned without prior authorization may be refused.
Non-Returnable Products
Certain products may not qualify for return, including:
- Customized products
- Special-order items
- Clearance products
- Promotional products
- Personal-use fitness accessories
- Hygiene-sensitive products
- Gift cards and vouchers
- Products specifically marked as non-returnable
The Company reserves the right to determine eligibility on a case-by-case basis.
Damaged, Defective, or Incorrect Products
Customers are encouraged to inspect products immediately upon delivery.
If products arrive damaged, defective, incomplete, or incorrectly supplied, customers must notify us within forty-eight (48) hours of receipt.
Supporting documentation may be requested, including:
- Photographs
- Videos
- Delivery records
- Packaging images
- Product serial numbers
Following verification, we may offer:
- Product replacement
- Product exchange
- Repair service
- Store credit
- Full or partial refund
Return Shipping
Unless the return is due to our error, customers may be responsible for return shipping costs.
Returned products remain the responsibility of the customer until received and inspected by our team.
We recommend using trackable shipping services when returning products.
Refund Processing
Approved refunds will generally be processed through the original payment method used for purchase.
Processing timelines may vary depending on:
- Banking institutions
- Credit card providers
- Payment gateways
- Financial service providers
Refund processing may require between seven (7) and thirty (30) business days depending on the payment method.
Limitation of Liability
The Company’s liability regarding returned products shall not exceed the original purchase price paid by the customer for the affected product.