SHIPPING POLICY
Order Processing
Orders are generally processed within one (1) to three (3) business days after successful payment verification.
During peak periods, product launches, promotional events, public holidays, or inventory audits, processing times may be extended.
Orders are only processed during normal business operating hours.
Delivery Coverage
We currently provide delivery services throughout Malaysia.
Certain remote areas may experience extended delivery times or additional shipping charges due to courier limitations.
International shipping may be available for selected products subject to destination restrictions and logistics arrangements.
Shipping Charges
Shipping fees are calculated based on several factors including:
- Delivery destination
- Shipment weight
- Package dimensions
- Product category
- Courier selection
- Order value
Applicable charges will be displayed during checkout before payment confirmation.
Delivery Estimates
Estimated delivery timeframes include:
Peninsular Malaysia
1–5 Business Days
East Malaysia
3–10 Business Days
International Deliveries
Delivery times vary depending on destination country and customs procedures.
Delivery estimates are provided for reference only and are not guaranteed.
Tracking Information
Where available, shipment tracking information will be provided once an order has been dispatched.
Customers are responsible for monitoring shipment status and ensuring successful delivery arrangements.
Failed Deliveries
Additional charges may apply where deliveries fail due to:
- Incorrect addresses
- Unavailable recipients
- Refused deliveries
- Repeated delivery attempts
Force Majeure
We shall not be liable for delays caused by events beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Government restrictions
- Transportation disruptions
- Labor disputes
- Public emergencies
- Technical failures
Transfer of Risk
Ownership and risk of loss transfer to the customer upon successful delivery by the courier service.
