PRIVACY POLICY
Introduction
VICTORY SPORTS TRADING SDN. BHD. (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, business partners, suppliers, and website visitors. We recognize the importance of maintaining trust and are dedicated to handling personal information responsibly, transparently, and in accordance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, request a quotation, subscribe to marketing communications, participate in promotional activities, or otherwise interact with our business. By accessing and using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information directly from you when you voluntarily provide it through our website, email communications, customer service interactions, social media channels, or other business communications.
Information collected may include:
- Full name
- Company name
- Billing address
- Shipping address
- Contact number
- Email address
- Account login credentials
- Order history
- Payment information
- Product preferences
- Customer service inquiries
- Feedback and survey responses
In addition to information voluntarily provided, we may automatically collect certain technical information when you access our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Geographic location data
- Website usage statistics
- Referral sources
- Session information
- Cookies and analytics data
This information helps us improve website performance, security, functionality, and customer experience.
How We Use Your Information
The information collected may be used for a variety of legitimate business purposes, including but not limited to:
- Processing and fulfilling customer orders
- Managing customer accounts
- Coordinating shipping and delivery arrangements
- Providing quotations and product information
- Responding to customer inquiries and support requests
- Processing payments and preventing fraudulent activities
- Improving website performance and user experience
- Conducting internal research and business analysis
- Managing promotional campaigns and loyalty programs
- Sending order updates, service announcements, and important notifications
- Marketing products, promotions, and business updates where legally permitted
We only use personal information for purposes that are reasonably necessary to support our business operations and customer relationships.
Sharing and Disclosure of Information
VICTORY SPORTS TRADING SDN. BHD. does not sell, rent, or trade personal information to third parties.
However, personal information may be shared with trusted service providers and business partners where necessary to facilitate business operations. These may include:
- Payment processors
- Courier and logistics providers
- IT service providers
- Website hosting companies
- Marketing service providers
- Professional advisors
- Auditors and legal consultants
We may also disclose information when required by law, court order, governmental authority, law enforcement agency, or regulatory body.
Data Security
We implement appropriate technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Despite our efforts, no electronic transmission, storage system, or internet-based service can guarantee complete security. Users acknowledge and accept the inherent risks associated with online communications.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
When information is no longer required, reasonable measures will be taken to securely delete, destroy, anonymize, or archive such information.
Customer Rights
Subject to applicable laws, customers may request access to their personal information, request corrections, update account information, withdraw consent where applicable, or request deletion of personal information.
Requests may be submitted through our official contact channels.
Changes to This Policy
We reserve the right to update, revise, or modify this Privacy Policy at any time. Changes become effective upon publication on our website.
Continued use of our website after updates have been posted constitutes acceptance of the revised Privacy Policy.